Looking to migrate from tiscali.

pup · Jan 27, 2008, 21:38:00

Im currently with tiscali for my broadband, phone and line rental and am looking to move away from them, but i want to migrate the bb first then the phone back to bt. does my line rental have to be with bt or not?

Simon · Jan 27, 2008, 21:45:50

Hi Pup,

and have a welcome karma!

~~I believe your line rental has to be with BT, but someone will be along to confirm that soon.~~

RA-1972 · Jan 27, 2008, 21:48:30

No the line doesnt have too i was with toucan bb and phone but just switch bb so yeah get ur mac code mate and get IDNET.

Simon · Jan 27, 2008, 21:53:23

Sorry about that, post edited.

pup · Jan 27, 2008, 21:55:22

Thanx for the speedy replies!!

I'm gonna be on to tiscali for a mac code asap and will be gracing the fresh pastures of idnetland

Thanx again

PUP

Sebby · Jan 27, 2008, 22:36:01

Welcome, PUP.

There's quite a few users here that have migrated from Tiscali. You'll love the difference a decent ISP can make. We're looking forward to welcoming you to IDNet.

Lance · Jan 27, 2008, 22:51:05

I believe it has to be a bt line that your idnet service is provided on but i could well be wrong. A quick email or call to support will give the definative answer!

pup · Jan 27, 2008, 23:27:57

Thanks for the help every one, ive sent and email to confirm

madasahatter · Jan 28, 2008, 00:05:45

You'll not regret it. I moved from Tiscali about 18 months ago - never had any problems. One of my mates also joined IDNet a few months ago, and he's been happy with them too.

Malc · Jan 28, 2008, 14:08:00

Excellent service and speeds here, the best move you can make

pup · Jan 28, 2008, 19:44:01

Thanks for the warm welcome peeps, Phoned tiscali at 1745 is to request my mac code

just gotta wait now $:-\$ $:-\$

Lance · Jan 28, 2008, 20:03:17

Let's hope they don't keep you waiting for too long!

Sebby · Jan 28, 2008, 20:21:55

Quote from: pup on Jan 28, 2008, 19:44:01
Thanks for the warm welcome peeps, Phoned tiscali at 1745 is to request my mac code
just gotta wait now $:-\$ $:-\$

How long are they going to make you wait? I don't see why they can't supply it almost immediately like decent ISPs do (actually, I've answered my own question; it's because they're not a decent ISP!). The ISP gets it almost immediately (perhaps up to half an hour) from BT's systems once they request it. Ah, the mysteries of a poor ISP...

Malc · Jan 28, 2008, 20:23:01

Keep onto them, they (pipex who are tiscalli in disguise) "forgot" to do mine.

It took me 2 weeks to get it

pup · Jan 28, 2008, 20:29:45

Quote from: Sebby on Jan 28, 2008, 20:21:55
How long are they going to make you wait?

Ill keep you posted

Lance · Jan 28, 2008, 22:24:08

Quote from: Malc on Jan 28, 2008, 20:23:01
Keep onto them, they (pipex who are tiscalli in disguise) "forgot" to do mine.

It took me 2 weeks to get it

They also "forgot" to do a coleague's of mine. They soon did it when I got him to mention ofcom! He is also now happy on IDNet!

Simon · Jan 29, 2008, 00:15:05

They also "forgot" to send mine, claiming, "this happens sometimes". Yeah right, and it wouldn't be to drag the start of the 30 day cancellation notice into the next payment cycle, would it?

Rik · Jan 29, 2008, 00:38:03

Quote from: pup on Jan 28, 2008, 20:29:45
Ill keep you posted

Just remember it's a requirement for them to provide it in five working days, and let them know you know that and will be complaining to Ofcom if needs be. It tends to help focus their mind - assuming they have one.

Malc · Jan 29, 2008, 10:08:09

Quote from: Rik on Jan 29, 2008, 00:38:03
Just remember it's a requirement for them to provide it in five working days, and let them know you know that and will be complaining to Ofcom if needs be. It tends to help focus their mind - assuming they have one.

Thats what I did with Rik's advise, then I got it straight away.

madasahatter · Jan 29, 2008, 10:33:25

When I got my mac from Tiscali to move to IDNet, I was holding on the phone for about 20 minutes before I got through to cancellations. Received the mac within about 10 minutes of the call though, so that was the best service that Tiscali ever provide me with!

pup · Jan 29, 2008, 18:57:50

Well ive got my mac code

but now when i put my phone no. in on the idnet page it says i can only get 2meg when it said more than that before

whats going on?

Rik · Jan 29, 2008, 18:59:53

No idea, tbh. Give them a ring, 0800 0267237. Remember that the figure is only ever an estimate, though, they'll get your line going as fast as they can. If you can post your downstream attenuation, noise margin and sync speed, we can make a pretty fair guess at what that will be.

pup · Jan 29, 2008, 19:02:51

Quote from: Rik on Jan 29, 2008, 18:59:53
If you can post your downstream attenuation, noise margin and sync speed,

ummmm wot?? never mind ill sing up and worry about it later. it will still be faster than tiscali (mind you so would a dead hedgehog!)

Sebby · Jan 29, 2008, 19:04:37

As Rik says, it's only an estimate and can actually be a lot higher if your stats are good.

You can find out your line stats using this guide. If you post them, one of us will be able to give you a pretty good idea of the sync and speed you'll achieve on Max.

J!ll · Jan 29, 2008, 19:13:34

Tiscali

I've never had so many arguments with anyone! you will be in heaven when you move!