How long for the connection to settle after migration?

[Sebby]

 

[Captain K]

Thanks Rik and Sebby.

Hopefully it will clear shortly and I'll be off like a rocket like the rest of you!

[Rik]

I'm more the tortoise type with my line, Bruce.

[Dopamine]

I migrated from Pipex/Tiscali on Feb 1st and had exactly the same problem, a profile stuck at 2000 despite a great line synched at 8128.

IDNet support asked me to wait for 5 days as BT wouldn't deal with a complaint until then. On the 5th day, still stuck at 2000, I contacted IDNet who within an hour had contacted BT and my profile was raised to 7000. It then took a further 6 days for the profile to move to 7150 to reflect my sync. Since then it's been rock solid with great speeds, although at peak evening times they do drop at times to around 2.5 -3.0mbps, which I assume to be contention somewhere in either BT's or IDNet's network.

Overall I've been highly impressed though in comparison to Pipex/Tiscali. Even 2.5mbps is more than 10 times what I would have got peak time with Piscali. The only improvement I'd like to see is phone support available for a few hours outside of office hours.

[sobranie]

.

Overall I've been highly impressed though in comparison to Pipex/Tiscali. Even 2.5mbps is more than 10 times what I would have got peak time with Piscali. The only improvement I'd like to see is phone support available for a few hours outside of office hours.

Will do Dopamine.  See here for forthcoming possible improvements
http://www.idnetters.co.uk/forums/index.php?topic=6124.0

[Rik]

Since then it's been rock solid with great speeds, although at peak evening times they do drop at times to around 2.5 -3.0mbps, which I assume to be contention somewhere in either BT's or IDNet's network.

That has to be BT, IDNet guarantee no contention within their network.

Overall I've been highly impressed though in comparison to Pipex/Tiscali. Even 2.5mbps is more than 10 times what I would have got peak time with Piscali. The only improvement I'd like to see is phone support available for a few hours outside of office hours.

There is an out of hours support number in emergencies, and you can always contact them by email, and usually get a response within a few hours at most.

[Rik]

Will do Dopamine.  See here for forthcoming possible improvements
http://www.idnetters.co.uk/forums/index.php?topic=6124.0

Wicked. 

[Lance]

It's also worth adding that IDNet may be able to arrange an out-of-hours support call by prior arrangement.

[Captain K]

I just managed another BT speedtest

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 2000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1824 kbps

3 days in and it still seems stuck solid.  I did email support and Simon (quickly ) replied, indicating they'll be able to contact BT for me if nothing changes by the middle of the week.

[Sebby]

Sometimes it does take 5 days, so see how it is then, and if no better Simon will get it sorted.

[Lance]

Damn stuck profiles!

[Mytheroo]

Hijacking the thread a little 

I have recently migrated from Nildram (8128/448). I was awaiting migration when at 3am one morning the sync dropped and I wondered if it had happened. But watching the router I saw it sync & then reconnect using the Nildram login (this may be normal).  However, checking the router page I saw that the sync was now 8128/832! I'm not certain that this change happened at that time, but I believe so.
The next day I got an email from ID Net saying migration had taken place, so I changed my login settings in the router and it connected fine

I'm 7-8 days in now, and my only issue is that I can't get uploads faster than when I was on the 448 sync, they are exactly the same as before (330kbps ish)

ID Net originally said I was right about waiting 10 days and speed should come up over the next few days, but I wondered if anyone had any experience of this happening, as it's not a profile issue as far as I know.

[Rik]

Hi, and welcome to the forum, have a karma.  

Sorry, can't help on SuperMax - Malc??

[Malc]

Hi there,

I'm on supermax, and was originally on a modem, but as soon as I transfered to ID I was getting uploads of 82, I now use a router the uploads are the same, but DL has gone for 762 to 832, which took about 3 days to settle down.

Have you tried a torrent with one seed and loads of leechers?

What client are you using, I use utorrent?

Other than that maybe it's a call to ID.

And 

[Lance]

Welcome to the forum, mytheroo! I'm afraid I can't help, though

[Sebby]

Welcome, Mytheroo.

The upload shouldn't suffer the issues the download sync sometimes suffers, namely the stuck profile, and so in theory the 10 day rule doesn't apply. Given that you are sync'd at the higher upstream rate, I'd expect the speed to match. Perhaps I'm being slightly negative, but I'm not sure it'll change in the 10 days, but IDNet are bound by BT's rules and they have to wait 10 days before BT will accept a fault. So, see how you go, and if after 10 days it's the same, IDNet will get on to BT for you.

[Captain K]

it's a classic stuck profile.

I think you were dead right Rik.  Just checked now:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 2000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1813 kbps

Stuck solid! 

Now that we've reached the midweek point that Simon mentioned, I'll drop him a line in the morning before I go to work (if things are still the same) and see if he can give BT a dig in the ribs.

[Sebby]

Definitely do that, Bruce. It shouldn't take them long to get BT to do it (same day I'd imagine).

I find it quite unbelievable that BT can't get this right. There must be lots of users out there who don't even realise they have a stuck profile, and settle for 2Mb speeds when they're sync'd at 8Mb! Still, I suspect BT like it that way (less congestion)...

[Captain K]

I will Sebby.

I've just cheered myself up, however, by having a peek at the Tiscali forums. 

"Smug mode - On."
- Kryton - Red Dwarf VI

[Sebby]

[Mytheroo]

Thanks for your replies. I as well am pretty sure nothing will change in the 10 days, but I understand the fault system.  I was thinking that maybe its a Nildram thing or throttle stuck on the line. I have informed them of my cancellation etc, but am still in contract for 15 days or so. I guess if the upload is throttled to 448 (or lower) in the exchange equipment, and that didn't get reset in the 'migration' then it might be that. I don't know what physically happens in a migration. Does a BT engineer have to do anything at the exchange? or is it done electronically etc. I live in a village with an exchange serving about 700 houses and it only has ADSLmax and lower, no SDSL or LLU etc.

Anyone know the physical work involved in a migration?

[Rik]

Can you post your line stats upstream and downstream? I just wonder whether BT have made a mistake and not put you on SuperMax.

Your kind of migration is done with a few keystrokes on a remote computer. The only time there is physical work involved is when you first connect and with LLU migrations.

[Captain K]

Party time!


Can't get the BT test at the moment, but think broadband reports that download is currently running at 6.5Mbps! 
At peak time!!!!!

I contacted Simon this morning and he agreed BT needed a shove.  However, he got back to me a short time later - apparently the line trained itself on its own last night and the profile has jumped straight to 7150!!

I feel the need to go out and buy something cold and fizzy to drink....and I'm not talking Tizer!

[Sebby]

Great news, Bruce. I think it's safe to assume - despite not being able to get the BT speed tester to work - that your profile is now correct and you are seeing true IDNet speeds.  8)

[Captain K]

Cheers Sebby.

I'm like a kid with a new toy - scouring the internet for huge files to download.