Upload speed!

Cookiemonster · Feb 21, 2008, 12:59:50

Hi all.

Thought i would ask here for help before i go hounding the tech support. I successfully migrated today with no problems (except my router connecting at 7256k which reduced my ip profile to 6500k but I'm back at full sync so hopefully a few days and I'll be back up to 7150k)

Anyway even though i have selected the super max package to gain the extra upload speed I'm still at the 448k speed, will this go up normally or will i have to speak to tech support about this?

cavillas · Feb 21, 2008, 13:56:09

A quick email or phone call would be your best bet.

Malc · Feb 21, 2008, 13:59:31

I agree, something seems not right, I'm on SM and I had 832 upload speeds straight away

Rik · Feb 21, 2008, 14:05:48

It sounds like BT have made a mistake, contact support straight away. At least they got the rest of the migration right.

Cookiemonster · Feb 21, 2008, 14:08:31

Gave tech support a quick call and they said give it a few days something to do with the exchange profile or something. Properly give it till Monday and see what is what.

Rik · Feb 21, 2008, 14:10:19

I didn't think profiles applied to the upstream connection.

cavillas · Feb 21, 2008, 14:18:49

QuoteI'm on SM

Such a confession, really!

Cookiemonster · Feb 21, 2008, 14:19:44

No me neither but then again I'm no expert. He did also mention something about errors and to switch my router off at night for at least 15 Min's then it should all level out. It's funny as with my last provider i switched from a home package to a office to get the extra upload speed but i never did get it, i reported it with them and they started to investigate but i never stayed around long enough as I'm now here lol

Rik · Feb 21, 2008, 14:23:12

Odd. I'll ask around...

Cookiemonster · Feb 21, 2008, 14:30:37

Quote from: Rik on Feb 21, 2008, 14:23:12
Odd. I'll ask around...

Cheers Rik much appreciated

Rik · Feb 21, 2008, 14:31:49

I'll get back to you asap...

Rik · Feb 21, 2008, 16:12:39

You have a PM, Jester.

Cookiemonster · Feb 21, 2008, 17:46:54

Quote from: Rik on Feb 21, 2008, 16:12:39
You have a PM, Jester.

Cheers Rik absolutely 1st class service

Malc · Feb 21, 2008, 18:07:24

Fixed?

Rik · Feb 21, 2008, 18:11:56

Yup. I've just had a natter to Simon on the subject. Normally, SuperMax has the 832k u/s assigned from the outset, but the extra, above 448k, comes from the same pool as the d/s speed. For some reason, and something Simon's not seen before, this time BT didn't do that, putting all the speed on the d/s.

Malc · Feb 21, 2008, 18:38:40

The extra Upload speed is a Godsend if you use BT.

More useful than the extra 30 gig DL.

Rik · Feb 21, 2008, 18:40:05

30 gig - wow, that's some connection you've got there, Malc.

Malc · Feb 21, 2008, 18:41:43

Quote from: Malc on Feb 21, 2008, 18:38:40

More useful than the extra 30 gig DL.

Not DL speed

Rik · Feb 21, 2008, 18:42:30

Ah...

Mytheroo · Feb 22, 2008, 06:13:20

Jester, was your router sync'ing at 448? or was that upload data speed with a sync of 832?

Lance · Feb 22, 2008, 08:12:49

The router upstream sync was at 448

Cookiemonster · Feb 22, 2008, 12:15:02

Yeah as lance said the sync was 448! But its all sorted now full upload and download sync and line very stable! Just gotta wait for my Ip profile to change from 6500k to 7150k.

Rik · Feb 22, 2008, 12:25:22

Five days, probably.