What planet is this person from ?

old Bill · Feb 28, 2008, 21:04:24

Just been reading the reviews on ISP review. Just cant believe some people

http://www.ispreview.co.uk/review/censura.php?tsid=1&cmd=details&itemid=514

Philip · Feb 28, 2008, 21:09:43

he/she is not on this planet, thats for sure

RA-1972 · Feb 28, 2008, 21:09:51

I take your are on about this one ?

I have been with them for a month now and I have just cancelled today. Don't go with them at any circumstances. There is no customer support after 5pm and on Saturdays and Sundays. Other companies will give better price and with tech support 24/7. by smrs200

Captain K · Feb 28, 2008, 21:47:11

Not so much a different planet, more an alternative reality.............man!

Den · Feb 28, 2008, 22:04:14

And where ever he has gone to are welcome to him/her

plugwash · Feb 28, 2008, 22:22:03

I can see how if you were a newbie who needed some handholding and you were out at work all day somewhere you were not allowed to make personal phone calls from you could find a company with support policies like IDNETs a PITA to deal with.

Sure they may sometimes call people back before the office reopens but the newcomper isn't going to know what.

Captain K · Feb 28, 2008, 22:27:12

Fair point, but those companies who do pick up the phone 24/7 are only ever going to be working from a script.

Plus, there is a clear pointer on the home page to this forum, and I haven't seen anyone asking for help here turned away yet. Apart from Tiscali's outgoing CEO of course.

J!ll · Feb 28, 2008, 22:34:42

Quote from: old Bill on Feb 28, 2008, 21:04:24
Just been reading the reviews on ISP review. Just cant believe some people

http://www.ispreview.co.uk/review/censura.php?tsid=1&cmd=details&itemid=514

Malc · Feb 28, 2008, 22:52:02

Quote from: Captain K on Feb 28, 2008, 22:27:12
Plus, there is a clear pointer on the home page to this forum, and I haven't seen anyone asking for help here turned away yet. Apart from Tiscali's outgoing CEO of course.

I think ID are excellent, but just to add to the above, for a newbie, how can you see the forum if your internet is down?

I can understand the newbie marking down a little on support. But not 1's everywere like this person has done.

Captain K · Feb 28, 2008, 22:55:48

Quote from: Malc on Feb 28, 2008, 22:52:02
I think ID are excellent, but just to add top the above, for a newbie, how can you see the forum if your internet is down?

Ah, now I'm really glad you asked me that question Malc.....

Lance · Feb 28, 2008, 22:58:26

The support hours are no secret, so if he didn't like them why did he sign up in the first place! Plus although the others have 24/7 support, i bet that it is no where near as good, and they charge for the call too. Not forgetting the time spent on hold too!

Malc · Feb 28, 2008, 23:02:39

Quote from: plugwash on Feb 28, 2008, 22:22:03
I can see how if you were a newbie who needed some handholding and you were out at work all day somewhere you were not allowed to make personal phone calls from you could find a company with support policies like IDNETs a PITA to deal with.

I can't believe these days that their are people who have broadband and PC's but don't have mobile phones.

Slightly contradictory to my last post, but not my feelings, just ideas.

Inactive · Feb 29, 2008, 00:21:49

There is always one.

His/her loss.

Noreen · Feb 29, 2008, 00:46:39

Meanwhile................http://www.freedom2support.net/forums/showthread.php?t=9373&page=4

Rik · Feb 29, 2008, 00:54:36

Quote from: old Bill on Feb 28, 2008, 21:04:24
Just been reading the reviews on ISP review. Just cant believe some people

He doesn't even know the support hours, it's 8:30-6:30 Mon-Thu, 8;30-6:00 Fri.

BGN · Mar 01, 2008, 08:43:43

I'd sooner have a free, UK based, helpful Tech Support number that has specific opening times instead of a premium rate, script based, 24/7 call center filled with people who haven't the foggiest about the technical problem I am having and decide to blame me instead. Judging by the rest of the reviews on ISPReview, however... I don't think there's much to worry about.

Malc · Mar 01, 2008, 08:47:36

Quote from: BGN on Mar 01, 2008, 08:43:43
I'd sooner have a free, UK based, helpful Tech Support number that has specific opening times instead of a premium rate, script based, 24/7 call center filled with people who haven't the foggiest about the technical problem I am having and decide to blame me instead. Judging by the rest of the reviews on ISPReview, however... I don't think there's much to worry about.

And who can't understand a word you say, probably due to then being 8,000 miles away

cavillas · Mar 01, 2008, 09:23:00

I have a friend who is on IDNET and he well understands why they have support hours the way they do, out of hours I am his support. Like the other day he had just moved his machine and sent me an email saying.. "I can't connect to the internet..."

He was at home with only one connection.

Can anyone spot the deliberate mistake?

Malc · Mar 01, 2008, 09:25:38

Rik · Mar 01, 2008, 10:36:58

Quote from: cavillas on Mar 01, 2008, 09:23:00
Can anyone spot the deliberate mistake?

Yup. He gave you too much information, Alf.

madasahatter · Mar 01, 2008, 10:40:18

Quote from: cavillas on Mar 01, 2008, 09:23:00
I have a friend who is on IDNET and he well understands why they have support hours the way they do, out of hours I am his support. Like the other day he had just moved his machine and sent me an email saying.. "I can't connect to the internet..."

He was at home with only one connection.

Can anyone spot the deliberate mistake?

Having previously worked on an ISP support desk, nothing surprises me anymore

Inactive · Mar 01, 2008, 11:33:12

Love it Alf...

cavillas · Mar 01, 2008, 11:41:22

Not only that he's a cheif petty officer as well.

Inactive · Mar 01, 2008, 11:47:10

Speaks volumes Alf..

madasahatter · Mar 01, 2008, 13:54:41

Quote from: cavillas on Mar 01, 2008, 11:41:22
Not only that he's a cheif petty officer as well.

Sounds like our Navy's in BIG trouble