New joiner - ex-PIPEX

plugwash · Mar 23, 2008, 12:26:45

last I checked pipex were still listing a number "for callers outside the uk" which was a standard uk geographic number.

Rik · Mar 23, 2008, 12:34:50

Good tip.

Lance · Mar 23, 2008, 12:51:29

I often use www.saynoto0870.com to find the geographical number.

Sebby · Mar 23, 2008, 12:51:37

Quote from: plugwash on Mar 23, 2008, 12:26:45
last I checked pipex were still listing a number "for callers outside the uk" which was a standard uk geographic number.

Ah, yes, that's right. I think you may need to dial 141 before the number so that it appears you are calling from abroad and not this country.

Sebby · Mar 23, 2008, 12:52:04

Quote from: Lance on Mar 23, 2008, 12:51:29
I often use www.saynoto0870.com to find the geographical number.

It's a great site!

Rik · Mar 23, 2008, 12:52:44

For the record, in the case of IDNet it's 01462 476555.

dlorde · Mar 23, 2008, 17:26:24

Quote from: bob_s on Mar 21, 2008, 20:40:23
dlorde, just to note in reading your original post it could have been mine from a few months ago, I left just before the almost premium rate phone support. Bad news they have got rid of email support.

Yeah, but they've left the online email support page up there, so I insisted on using it - just never got a response.

QuoteJust to note that after leaving pipex I cancelled my direct debit, which was a good thing as they sent me a few letters telling me I missed payments. A friend I know has also made two payments on his credit card to pipex after paying them to get out of the contract as his 12 months were not up.

Yes, I've heard about demands for payment after cancellation. I cancelled my DD as soon as I hooked up with IDNet. The Pipex service agreement contract states you must give 30 days written notice of quitting - OTOH the letter with the MAC says that the service is deemed to be cancelled as soon as you give the MAC to another ISP. I'm guessing they distinguish between the service and the agreement, but since the agreement is a contract to supply the service, it seems to me that the contract is terminated when the service is deemed to be terminated - but I'm not a lawyer... When they rang to confirm receipt of the MAC, I asked the guy if they were fully satisfied that everything was now in order with the termination, and he agreed that they were.

QuoteSo look after the loose end, i.e. pipex may accidentally or through incompetence try and keep taking your money.

I'm ready

Rik · Mar 23, 2008, 17:30:14

The MAC request starts the period of notice required (not the date on which it's given). The service should not be terminated before the MAC is used, ie the migration actually occurs, as it would invalidate the MAC and leave you having to pay a new activation fee. After that, payment is owed for any remaining notice period, but many ISPs won't bother (or will have taken your money in advance anyway).