Red VC and packet loss

[gromit]

Hi all!
First post here, so go easy on me 

I'm getting bad packet loss at the moment, but it's something that I've seen before with other providers and seems to coincide with having a red VC reported at my exchange.
Is there any point in raising a support ticket, or should I just sit it out until the VC is upgraded?

Many thanks!

[maxping]

Give customer support a call they may be able to help.

If not at least you can see how fast they pick the phone up