Another lost connection

[Rik]

It's always possible, Ray. These machines are quite hard working and I guess they go awry eventually.

[Ray]

It's always possible, Ray. These machines are quite hard working and I guess they go awry eventually.

Very true, Rik, I've just had a reply from Miriam she can't see anything untoward happening at the moment, but she is going to check it again in the morning.

[Rik]

We'll have to get you into the 2700 club, Ray.

[Ray]

We'll have to get you into the 2700 club, Ray.

I have thought about investing in one of those a few times, Rik, but the Speedtouch has always worked well up until the last few days and I really prefer it over the Netgear as it uses the Broadcom chip in it and has stayed connected for longer periods. I used to find the Netgear would tend to drop the connection after about 2 weeks for no apparent reason.

I'll have to see how the Netgear performs and if it plays me up I shall be looking at a 2700 I think.

[Rik]

Be aware that Sebby and I have found the SBC firmware version drops the line every 300 hours, Ray. This doesn't seem to afflict those with the BT firmware.

[dlorde]

... Moaning in here will not improve matters.

It is not my intention to moan, simply to report my experience of the service to other members, and ask if they have any relevant information - which is, I understood, what this forum is for. When I have a problem or question with something for which a help forum is provided, the forum is normally my first port of call before invoking the official support procedures. In future, should I go directly to IDNet support and not report problems here?

[Rik]

It would have been better to quote all that I said:

BT started the work in February and were meant to have finished it by March 20, however, we know there is still work going on. What we are saying to you is that the best people to talk to are IDNet, who can try and fix things for you. Moaning in here will not improve matters. In the course of your migration, it's entirely possible that you were moved to a different VP at the exchange (it happened to me), and if you had been LLUd, you will, of course, have a different physical connection now. We're talking technology here and, from time to time, glitches happen. However irritating they are, they're not aimed at you personally and, in the majority of cases, they can be resolved. If they can't for you, then you're only on a one month contract, and can move again quite easily.

Once we have provided an opinion that yours is an isolated instance, or one of a handful of people being affected by what looks like a BT issue, then you need to be talking to IDNet to find out what the cause is, rather than compare the service to that of another ISP. I'm afraid your posting gave me the impression that you were more interested in complaining that getting things resolved.

[dlorde]

... I'm afraid your posting gave me the impression that you were more interested in complaining that getting things resolved.

OK, I guess it's in the eye of the beholder - but I hope you're not complaining about getting the impression that I was complaining...

[Rik]

Not me, I'm very impressionable.   

[g7pkf]

thought so 

[dlorde]

Not me, I'm very impressionable.   

That's not the impression I got

[Inactive]

You are just trying to make an impression.. 

[Moley]

I don't know if its relevant (doubtful knowing me) but we're on gw5 and have had a few short service outtages recently, the most notable being last night for about 12 minutes.  Can't remember the time exactly but the usual router reboot didn't do it - had to wait a good 12 mins for service to resume.  Are BT still doing their "works"?

[Rik]

Hi Chris

BT seem to be doing work which they're not telling IDNet about. Did you lose sync, or just PPP?

[Simon]

I lost PPP once or twice as well last night, must have been around 8:30pm.

[Rik]

No problems here. This is becoming a nuisance, as it's so hard to tie down.

[Inactive]

My speeds have been down a bit since my disconnection a couple of nights back, they are now around the 5000 mark, previously around the 6500-7000 mark, not a big problem, just for feedback.

[Rik]

Do you know if your profile has changed, In?

[Inactive]

Not sure Rik, I am going to re-boot a bit later and see if things go back to the norm.

will report my findings.

Thanks.

[Gary]

I lost PPP once or twice as well last night, must have been around 8:30pm.

I had one last night as well Simon, and thats after BT put my noise margin to 9db for some reason, thankfully the peeps at IDNet towers put it back to 6db this morning but these dropouts are happening more frequently to more people it seems, Justina was uploading her CV when it happened last night.

[Sebby]

I had one last night as well Simon, and thats after BT put my noise margin to 9db for some reason, thankfully the peeps at IDNet towers put it back to 6db this morning but these dropouts are happening more frequently to more people it seems, Justina was uploading her CV when it happened last night.

The PPP session dropping wouldn't be to do with your noise margin; that's sync. The PPP session is the connection between the exchange and the ISP. Obviously if sync drops, PPP will drop as a result, but if PPP drops and sync doesn't, it's usually an ISP issue (or BT messing around, disconnecting the user from the ISP).

[Gary]

The PPP session dropping wouldn't be to do with your noise margin; that's sync. The PPP session is the connection between the exchange and the ISP. Obviously if sync drops, PPP will drop as a result, but if PPP drops and sync doesn't, it's usually an ISP issue (or BT messing around, disconnecting the user from the ISP).

My sync has not been dropping Sebby, that's the thing and my SNR has always been 6 its just PPP dropping out, BT did a line test and upped the SNR but I still had a PPP drop, so that's why I'm back to 6.

[Sebby]

If you target SNRM was increased to 9dB, this would have been in response to instability. I appreciate that some users are experiencing PPP drops at the moment, but I think your problem might be that your connection isn't stable and so you're losing sync. Can you post your router log?

[Gary]

If you target SNRM was increased to 9dB, this would have been in response to instability. I appreciate that some users are experiencing PPP drops at the moment, but I think your problem might be that your connection isn't stable and so you're losing sync. Can you post your router log?

Sorry Sebby had some maintenance to do so router was powered down, but my line is stable on 6db it has been since October last year, and I'm syncing fine at 5472kbs (give or take a few kbs) with a noise margin of 6.3, the fact that increasing to 9db made my system crawl and still have a PPP session drop was odd, I do not lose DSL just IDNet, I have two separate lights on the router, and the internet light goes red, I log in I'm connected at whatever speed for up to a minute but no IDNet servers are listed, this has been happening since February, before that rock solid so something is up somewhere. Also IDNet could not see the PPP drops from their end, which is odd

[Sebby]

There's certainly something odd going on there, Gary. I'm inclined to think it's not related to the SNRM changes. As IDNet can't see the PPP drops, I once again suspect BT.