Another Nildram escapee - speed help

[WillyG]

Hi Folks,
I've just joined (11 days now) from Nildram/Tiscali after a dreadful period when my download speed dropped to 89kps!
Since joining idnet it's improved dramatically and the connection is rock solid but it's still not back to the levels I orginally had when I joined Nildram (roundabout 2 meg)

see BT test result.

 Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 1000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  1248 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 878 kbps


Strangely my up-stream rate is double anything I ever saw with Nildram.

I know that there is a bit of a problem with my line and 2 meg is about the best I can expect, I've tried a direct connection to the BT filtered faceplate with a good quality cable and updating the router firmware.

Can anyone suggest anything I can do or should I contact Idnet support?

Idnet has been great so far, smooth transfer and when I called support for a problem with my username (my fault) they caught me with a mouth full of toast as I was expecting to listen to Mozart for ages.

Mac OS 10.4
Netgear DG834v2
filtered BT faceplate.

Thanks
Will

[Rik]

Hi Will and welcome to the forum.

Your profile is correct for your sync speed, throughput is a tad low for the profile, which may indicate your line is noisy.

Were you on Max with Nildram, or fixed rate (which would have a slower upload speed)?

Can you get your downstream attenuation and noise margin from your router?

You'll get used to the phones being answered - it only takes a few days.

[Inactive]

A very warm welcome Will, That was a www ).

[Rik]

Are you being webist again, In.

[Inactive]

 

[sobranie]

[[[You'll get used to the phones being answered - it only takes a few days.]]]]

Now that sounds like Nildram!!

[Rik]

 

[WillyG]

Thanks guys, quick response!

I don't know if I was on Nildram ADSL Max I just signed up for their 'up to 8meg' service.

My router stats

ADSL Link   Downstream   Upstream
Connection Speed   1248 kbps   448 kbps
Line Attenuation   20 db   5.5 db
Noise Margin   3 db   9 db

Ta.
Wll

[Rik]

Hi Will, you should have been on a 448 upload, then.

There's something badly wrong with your speed. For a 20db attenuation, I'd expect you to sync at 8128 with a profile of 7150. That your sync speed is that low, and with a 3db noise margin, suggests massive noise pickup.

Tell me a bit about your internal phone wiring. Do you have an NTE5 master socket, the sort where you can remove the bottom part of the faceplate? Do you have hard-wired extensions, if so, how many and what's connected to them. Is everything which is connected filtered? Do you use any loose extension leads and, if so, are they flat or round?

[Sebby]

As Rik says, something is very, very wrong there. Without a doubt, you should be getting full 8Mb sync with those kind.

The problem could be a number of things; router, filter, or extension wiring.

If you have the master socket that Rik describes, try connecting using the test socket behind the front plate. That'll make it easy to establish whether this is a line issue or something internal. If you don't have this type of socket, we'll take it from there.

[WillyG]

Hi Rik,
I have an NTE5 socket (the face plate says ADSL V10) and have 1 phone connected to the filtered socket with a wireless extention upstairs.
I bought a new ADSL CW1308 cable as recommended on your FAQ pages (I'm about to move my computer to a different room so I thought I may as well get the best). I've just connected direct to the ADSL socket with this and unplugged the phone. Here's some test stats:

Router:
ADSL Link   Downstream   Upstream
Connection Speed   1280 kbps   448 kbps
Line Attenuation   20 db   5 db
Noise Margin   6 db   9 db

Speed test.net

There isn't a test a test socket by the way.

Will

P.S. It's good to know it may be solvable!


[attachment deleted by admin]

[Sebby]

If you have the ADSL V1.0 plate (I assume you originally got ADSL installed by an engineer, or maybe you fitted it yourself) then you must have a NTE5. Just remove the two screws holding the faceplate on and you'll see a socket on the right-hand side behind it.

I'm slightly confused, though. If you have a filtered faceplate, then the router must be connected to the ADSL socket. All other extensions in the house will be filtered for voice only. Where did you have the router connected originally?

[Rik]

What Sebby said, Will.

[WillyG]

Sorry to be confusing, I just connected my new cable direct from the router to the socket not running along side the phoe cable or thru holes in walls etc.

If I take off the faceplate will I need a plug in filter?

Will

[Sebby]

Ah, so you ran an extension from the ADSL socket to the router effectively?

Most routers don't need a filter, but I'd say use one in the test socket if you've got one.

[WillyG]

The test socket uses a BT plug which I don't have! I'll have to get hold of one.

Will

[Rik]

You should have had a couple of filters in the box with the router, Will.

If, when you check at the test socket, you get similar figures, contact support, as something is badly wrong with your line. OTOH, if the figures jump upwards, your filtered face plate is faulty or, just possibly, wired wrongly.

[Sebby]

Do you connect your router with a RJ11 to BT-type plug at the moment? If so, you could try connect directly to the test socket with no filter.

If you use a RJ11 to RJ11 (more likely) you probably got a couple of microfilters with your Netgear router. Plug a filter into the test socket then connect the router to the ADSL socket on the filter.

[Lance]

Welcome to the forum, Will

[WillyG]

Had a clear out prior to decorating and as you may have guessed chucked out all the old filters (I won't need them anymore, got a filtered faceplate!)
I'll try & cadge one tommorow & try again

Thanks for the help guys

Will

[Sebby]

If you do have a RJ11 to BT-style plug, you could try connecting the router to the test socket; I believe Netgears do have built-in filters. If not, let us know when you hold of a filter.

[Simon]

  Will!

[WillyG]

Hi Guys'

I've tried connecting direct to the test socket with no improvement so I guess I'll phone support & see if they can sort it out.

Thanks for all the advice.

Will

[Rik]

NP, Willy. Let us know how you get on. Ask for James when you phone, he's aware of this thread.

[David]

Hi Willy, to the haven I call Idnet,don't fret I have been in your shoes,nearly and these guys will sort it out..bit like Santa really you only have to believe.I swear by them,(they just swear at me)

Have one of these  and welcome 







Edit: Smiley markup sorted