Mail issues

Malc · Jul 04, 2008, 15:01:38

I wish I was at home checking mine.

Come to think of it, I just wish I was at home.

Tacitus · Jul 04, 2008, 15:03:35

Quote from: Rik on Jul 04, 2008, 14:17:42
..........the staff at IDNet have my sympathy for their plight. OTOH, their customers have been without service for more than two days...

I think everyone can agree with that Rik. It must be very dispiriting for them at present

Tacitus · Jul 04, 2008, 15:04:14

Quote from: Rik on Jul 04, 2008, 15:01:22
Or these days, Ad Asda.

Brilliant !!!!

sobranie · Jul 04, 2008, 15:10:24

Quote from: Rik on Jul 04, 2008, 14:58:40
Leave well alone, Rich, the server hasn't been 'opened' yet to avoid a rush and crash.

Thanks Rik.

Malc · Jul 04, 2008, 15:10:52

Latest..

Accounts are being restored as I type, and you will note your email client will start asking
you for your password. Just cancel, this is because the server is not yet 'open'.

At this point, there will be some data loss - what will be on the new server will be the last backup
before the failure. IDNet will be recovering data from the old server as soon as possible

Looking good...

Sebby · Jul 04, 2008, 15:12:49

Quote from: Malc on Jul 04, 2008, 15:10:52
Looking good...

Or "better".

Ray · Jul 04, 2008, 15:13:58

Quote from: Rik on Jul 04, 2008, 14:59:12
See above, Ray.

Thanks, Rik.

cavillas · Jul 04, 2008, 15:17:15

I'm at Home

Gary · Jul 04, 2008, 15:26:45

Still dead for me having the same message as for the last few days, but I guess it will take some time

Rik · Jul 04, 2008, 15:28:39

The server is live but has been 'ring fenced' until the restore is complete.

Gary · Jul 04, 2008, 15:29:41

Quote from: Rik on Jul 04, 2008, 15:28:39
The server is live but has been 'ring fenced' until the restore is complete.

is that something you should not wee on as its electrified Rik?

Rik · Jul 04, 2008, 15:30:22

Safety would suggest that.

Steve · Jul 04, 2008, 15:41:35

I suppose a "ring fence" may be better protection against a spam attack

Rik · Jul 04, 2008, 16:05:28

I thought it was a bent jeweller.

Gary · Jul 04, 2008, 16:07:26

Quote from: Rik on Jul 04, 2008, 16:05:28
I thought it was a bent jeweller.

I'm not saying what I thought it was

Steve · Jul 04, 2008, 16:15:19

Does that me with the retirement of poor old clunker we are back to where we were a few hours ago

Rik · Jul 04, 2008, 16:18:17

Yes, but they are already working on a bigger and better box, Steve, so keep your fingers crossed.

David · Jul 04, 2008, 16:19:40

Can anyone say if things will be back today,and if not will it mean after the weekend it must be me but as its Friday all the things mentioned will now get carried over the weekend

Steve · Jul 04, 2008, 16:21:14

I suspect the only thing getting the weekend off is poor old clunker

Gary · Jul 04, 2008, 16:24:01

Quote from: stevethegas on Jul 04, 2008, 16:21:14
I suspect the only thing getting the weekend off is poor old clunker

I agree, I imagine they will work on this now till its up and running, as customers have been without email too long already

Rik · Jul 04, 2008, 16:27:11

Quote from: badpianoplayer on Jul 04, 2008, 16:19:40
Can anyone say if things will be back today,and if not will it mean after the weekend it must be me but as its Friday all the things mentioned will now get carried over the weekend

No, I can't David, but IDNet staff will be in over the weekend. If services are not restored by 13:00 tomorrow, mail will be returned to sender with an 'unable to deliver' tag, and they will have to re-send.

David · Jul 04, 2008, 16:27:56

And possibly my peace of mind perhaps Im no better for all of this at all to be honest Im gutted by it and looking at the time it will now prove too late for me to do anything until Monday thats if the backlog is cleared which I doubt.
Everyone has worked hard etc but as an end user and for waht I pay I had hoped for better....

David · Jul 04, 2008, 16:34:18

Quote from: Rik on Jul 04, 2008, 16:27:11
No, I can't David, but IDNet staff will be in over the weekend. If services are not restored by 13:00 tomorrow, mail will be returned to sender with an 'unable to deliver' tag, and they will have to re-send.

I can guess where this is going and maybe I should post in rant and rave.for all thats been said the end result is I certainly do not feel valued by IDnet.I have set up a GMail.too late for contacting anyone to let them know
and if any sites I have visited cant verify my EMail address this will cause even more problems for me.who is going to believe I have not provided a hooky EMail if it gets bounced......

Rik · Jul 04, 2008, 16:34:47

I sympathise, David. OTOH, IDNet do understand the anger people are feeling, and are not attempting to defend what has happened - they got it wrong, they plan to ensure it never happens again.

Rik · Jul 04, 2008, 16:35:53

Quote from: badpianoplayer on Jul 04, 2008, 16:34:18
and if any sites I have visited cant verify my EMail address this will cause even more problems for me.who is going to believe I have not provided a hooky EMail if it gets bounced......

It won't for 72 hours - even then, it will come back as a genuine address with a delivery problem.