Problem file

Noreen · Jul 06, 2008, 11:48:54

I ran CCleaner this morning and got the attached message. I went to the Windows drive and clicked on the item where it says to schedule a check disk at next startup. Shut down the computer and started up again, no idea whether it ran a check but CCleaner says that it's still there. I've looked for the file at the address stated (with show all files) but can't find it. However I then discovered that I'd lost all my "sign in" cookies and I've had to sign in again. Maybe it's a problem with CCleaner, I'm at a loss.

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Rik · Jul 06, 2008, 11:50:27

Have you tried running CHKDSK manually, Noreen? (It's obviously a bad week for filing systems everywhere...)

Sebby · Jul 06, 2008, 11:53:34

I think you'd know if it had run a chkdsk, Noreen.

The way I do it is open a command prompt, then type:
chkdsk c: /f

Then it will ask whether you want to schedule it for the next boot.

I think, though, that this is nothing to worry about, and CCleaner has just got itself in a bit of a muddle. My advice would be to clear your temporary internet files manually (given that you've lost your sign in cookies anyway).

Right-click on Internet Explorer, click Properties, then delete files.

Simon · Jul 06, 2008, 11:55:45

As it only seems to be a temporary internet file, would it be worth trying to clear them in IE? In IE7, Tools > Internet Options > General tab > under Browsing History, click Delete, then choose Temporary Internet Files.

CCleaner may have deleted your cookies, Noreen. You can tell it not to, by unticking the box under Internet Explorer.

Or, what Sebby said.

Glenn · Jul 06, 2008, 11:59:11

Quote from: Sebby on Jul 06, 2008, 11:53:34
I think you'd know if it had run a chkdsk, Noreen.

The way I do it is open a command prompt, then type:
chkdsk c: /f

Then it will ask whether you want to schedule it for the next boot.

I think, though, that this is nothing to worry about, and CCleaner has just got itself in a bit of a muddle. My advice would be to clear your temporary internet files manually (given that you've lost your sign in cookies anyway).

Right-click on Internet Explorer, click Properties, then delete files.

The same can be achived by right clicking on the drive icon, select properties > tools > Error checking, then tick both boxes

Noreen · Jul 06, 2008, 12:07:50

That's what I did, Glenn. I just tried Sebby's suggestion with the command prompt and it won't let me, see attached. I'm using Vista BTW.

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Sebby · Jul 06, 2008, 12:18:43

Right-click on command prompt and select "run as administrator", then try again.

Noreen · Jul 06, 2008, 12:41:43

I've done that, Sebby, and scheduled a check at restart. I then restarted the computer and I've still no idea whether it checked or not. I uninstalled CCleaner and downloaded a new copy and installed it and it says that the file is still there and corrupt!

Gary · Jul 06, 2008, 13:03:44

Quote from: Noreen on Jul 06, 2008, 12:41:43
I've done that, Sebby, and scheduled a check at restart. I then restarted the computer and I've still no idea whether it checked or not. I uninstalled CCleaner and downloaded a new copy and installed it and it says that the file is still there and corrupt!

Chkdsk takes a while to run noreen you would know via the black screen and the system count, try doing a long check using both files and bad sectors (tick both boxes) and go watch a film till finished

failing that can you open that corrupt file manually and delete it? or go to your temp file folder and just empty it by hand?

Noreen · Jul 06, 2008, 13:07:15

Gary, it won't check while the disk is in use but only at startup. I've tried both suggestions and nothing happens that I can see.

Gary · Jul 06, 2008, 13:12:08

when you reboot the chkdsk should run, go to your c drive, tick both boxes it will say it cannot run chkdsk do you want to schedule, and just say yes then reboot, you should boot into a black window that goes though files, indexes etc, it can take a while on my machine a fair few hours. Can you go to your temp directory and delete the contents by hand? eg select all (not the folder itself) and delete all inside.

Sebby · Jul 06, 2008, 13:14:28

You should see it running, Noreen. I've no idea why it isn't.

That aside for now, I'd still say clear your temporary internet files manually.

Gary · Jul 06, 2008, 13:25:31

Quote from: Sebby on Jul 06, 2008, 13:14:28
You should see it running, Noreen. I've no idea why it isn't.

That aside for now, I'd still say clear your temporary internet files manually.

I would do what sebby says, then if it still won't go try deleting from inside your temp file, as for chkdsk, that's odd

Noreen · Jul 06, 2008, 13:28:06

Just tried it again, it just boots up as usual as far as I can see. Do I have to do anything else other than click on the button that says to reschedule at startup?

Gary · Jul 06, 2008, 13:34:05

No just reschedule at startup and then restart you should see it go though the files then Noreen, have you tried emptying IE temp files? just click network and internet and select internet options, then delete browsing history and select all to be safe

Noreen · Jul 06, 2008, 13:45:25

I've emptied the Temp files but CCleaner still finds it. At the moment I'm more concerned that I can't do a check disk. I did a Google search and the problem doesn't appear to be uncommon, various causes including a corrupt check disk.exe. I've got a System Restore point from 3 days ago and wonder if that's worth trying.

Glenn · Jul 06, 2008, 13:50:53

This may help you Noreen http://www.vistax64.com/tutorials/130824-chkdsk-will-not-run-startup-vista.html

Gary · Jul 06, 2008, 13:51:19

I have never "touch wood" had this issue Noreen, can you open your temp directory and delete the contents? Thing is going back three days may not help if chkdsk was not working then either, you could try but its more a last resort, failing that it would be a reinstall or use a TI image.

Gary · Jul 06, 2008, 13:52:41

Quote from: Glenn on Jul 06, 2008, 13:50:53
This may help you Noreen http://www.vistax64.com/tutorials/130824-chkdsk-will-not-run-startup-vista.html

Nice find

Noreen · Jul 06, 2008, 14:15:58

Yes, I'd found that site, thanks Glenn. However it looks as though I'm really in trouble.................I tried to do a System Restore but it wouldn't let me as it said that there were corrupt system files and that I needed to do a Check Disk. Of course I can't. I do have Acronis TI full image backups for 1 June and yesterday. I wonder if something happened yesterday when doing the backup? I've never done a TI full image restore and the idea scares me rigid!!!!!!!!!!!

I've also got the Vista Start-Up/Repair disk that a kind person here (Sebby?) sent me, can I do anything with that?

Sebby · Jul 06, 2008, 14:20:59

Hmm, this is a strange one. Now, I think it's worth persevering to get chkdsk working, though I'm not sure how.

What happens if you just try chkdsk c: from a command prompt, Noreen (i.e. without the /f switch)? This should run chkdsk whilst still in Windows - it just won't be able to repair errors. I'm interested to know whether it works or throws up an error.

Gary · Jul 06, 2008, 14:22:54

Quote from: Noreen on Jul 06, 2008, 14:15:58
Yes, I'd found that site, thanks Glenn. However it looks as though I'm really in trouble.................I tried to do a System Restore but it wouldn't let me as it said that there were corrupt system files and that I needed to do a Check Disk. Of course I can't. I do have Acronis TI full image backups for 1 June and yesterday. I wonder if something happened yesterday when doing the backup? I've never done a TI full image restore and the idea scares me rigid!!!!!!!!!!!

I would be concerned the image may be corrupt Noreen, unless you have run chckdsk and its run fine before, if I could not fix it I would be tempted personally to reinstall Windows, you can try the TI image first but if its corrupt it wont help, if you have a windows disc Noreen you could try a repair, sorry did not see you have a disc, you can try a repair but you will have to re-install all patches etc if I remember right, generally if it gets that bad I reinstall saves more potential issues in my opinion. Try the chkdsk options and go from there as Sebby said

Glenn · Jul 06, 2008, 14:31:09

Take a look here http://www.idnetters.co.uk/forums/index.php?topic=8457.0 I believe it was fixed by deleteing the System Restore points

Gary · Jul 06, 2008, 14:38:13

Quote from: Glenn on Jul 06, 2008, 14:31:09
Take a look here http://www.idnetters.co.uk/forums/index.php?topic=8457.0 I believe it was fixed by deleteing the System Restore points

Would a corrupt system restore point stop chkdsk? if she tries that and has no restore points left she has a TI image or a repair/reinstall and that's it Glenn

LesD · Jul 06, 2008, 14:39:47

In XP to see the Content.ie5 directory and all its sub-directories with their contents I put this:

C:\Documents and Settings\Les\Local Settings\Temporary Internet Files\Content.IE5

in the address bar of Window Explorer or My Computer.

I also do not hide system files at the Tools Advanced settings.

I don't know if Vista is similar but if so entering your equivalent of my line should let you see the file that is being complained about and maybe then let you delete it manually.