Internet radio problem

Montala · Jul 12, 2008, 14:58:52

Hi everyone... it's my first post on here, so please be gentle with me!

I am in the UK, and have just replaced my old Netgear hub/router with a new BT badged 2Wire 2700HGV hub.

It came in a sealed box (directly from BT), and was manufactured in week 25 - 2007.

The HW version is 2701-100589-005 and the software 5.29.107.19.

I can connect to the internet (on default settings) from my PC with no problem at all, and obtained an immediate wi-fi connection to my mobile phone without having to alter or re-configure any settings.

My problem ocurs when I try to use my Tangent Quattro internet radio, which incidentally worked fine with my old Netgear hub. The radio recognises the 2Wire hub OK, and I have entered the correct WEP code (just as I did with my mobile phone) but I am receiving a Network Error message on the radio "Timeout getting IP address".

It probably (hopefully) just require a simple 'tweak' somewhere or another, but I would be grateful for any advice or pointers, as I would like to get my radio 'working' again.

Many Thanks.

Steve · Jul 12, 2008, 15:24:14

Hi Montala, Welcome

Sorry cant help with a 2 wire wifi but their are many members who can. However are you aware that this router does not support UPNP and therefore media streaming via WMP is not possible,but presumably shared folders will be available.

Rik · Jul 12, 2008, 15:27:05

Hi and welcome to the forum.

I suspect that your problem may come from the fact that the 2700 is not UPnP, and you will need to manually forward a port. However, someone with more expertise will be along shortly.

Incidentally, I really would recommend moving to WPA security if you possibly can, WEP can be cracked in less than a minute these days.

This thread may be worth reading.

Steve · Jul 12, 2008, 15:35:31

Even without UPNP shouldn,t the 2 wire still give it an IP address.

Ray · Jul 12, 2008, 15:35:47

Another

and

from me as well.

Rik · Jul 12, 2008, 15:38:57

Quote from: stevethegas on Jul 12, 2008, 15:35:31
Even without UPNP shouldn,t the 2 wire still give it an IP address.

Fair point, Steve. I suppose a good starting point might be to turn off all security and see what happens.

Steve · Jul 12, 2008, 15:43:52

As Rik suggested,plus check the wireless security codes are in the same format WEP/WPA etc,Can you give the radio a static IP address?

kinmel · Jul 12, 2008, 15:49:55

Hi Montala

welcome to the forum

Your radio supports WEP or WPA1 (TKIP) wireless and should work with the 2700HGV

First off enter http://192.168.1.254/xslt?PAGE=J46&THISPAGE=A02_POST&NEXTPAGE=J46 into your browser and turn off any wireless security by checking that the option Enable Wireless Network Security: is unticked.

The tangent should now find the 2700HGV and connect to it.

If not, then reset the router to it's Factory State by selecting the last option on page http://192.168.1.254/xslt?PAGE=J21

you will then need to setup your router internet connection again

Post back with any further information as you try what is suggested by us all

Rik · Jul 12, 2008, 15:52:20

Thanks, Alan.

Sebby · Jul 12, 2008, 16:52:45

What Alan said.

Simon · Jul 12, 2008, 17:17:05

Montala!

Montala · Jul 12, 2008, 17:36:48

Firstly, many thanks to you all for those very warm welcomes, and also for all that lovely karma! (Which I hope to be able to return in due course!)

Also of course to 'kinmel' for his suggestion, which did actually work!

If I turn off the wireless security by unticking the box, my radio then connects to the 2700HGV and plays the station of my choice.

But of course I don't really want to leave myself permanently 'unsecured' (do I?) and, perhaps not unsurprisingly, if I tick the box again, then I loose the connection.

To answer steve's question I do have an option in the radio's configuration menus to give it a static IP address (rather than 'auto') which I haven't yet done, as I am not really sure what I should then do after that!

Sorry if this all sounds a bit 'basic', but networks have never really been my strong point!

Hopefully I will get there in the end though.

Rik · Jul 12, 2008, 17:39:24

So it sounds as if the WEP key you're entering doesn't match that on the router. Try a very simple one, see if that works and if it does, we know the basic technology is OK, it's key specific.

Steve · Jul 12, 2008, 18:24:27

Quote from: Rik on Jul 12, 2008, 17:39:24
So it sounds as if the WEP key you're entering doesn't match that on the router. Try a very simple one, see if that works and if it does, we know the basic technology is OK, it's key specific.

Or the encryption protocols you are using are different between the 2 devices

kinmel · Jul 12, 2008, 18:28:35

What authentication does your mobile phone use ?

Montala · Jul 12, 2008, 19:00:11

Whoa... steady lads, you are getting a bit technical for me now!

In the end I took the easy way out... I reset the radio to it's factory defaults, and set up the wireless security on my 2700HGV to WEP.

I then checked out the new networks that the radio had found... and made sure I selected the broadband, rather than the phone option this time (

) and then entered the default WEP key.

Success... music at last!

Thanks again to everyone for their suggestions, which certainly helped to get me on the right lines.

One thing which does slightly concern me still however. If I use the link in Alan's post above, it appears to take me to a more details set of configuration menus, which appear to be from 2Wire directly rather than the slightly more limited BT selection I get if I just enter "home".

As my software version is currently 5.29.107.19 and my 2700HGV is the two SSID version, I obviously don't want to risk upsetting my BT broadband connections etc, but would naturally like it all to be set up as efficiently as possible.

We are currently located nearly four miles from our local BT exchange I do not enjoy the fastest of Broadband speeds, but at least my connection seems fairly reliable, which is something I suppose.

Any useful pointers appreciated!

Steve · Jul 12, 2008, 19:06:38

Have you read these http://www.idnetters.co.uk/forums/index.php?topic=8927.0?

Rik · Jul 12, 2008, 19:20:44

What Steve said - and if you can move to WPA, it would be a big step forward in security terms.

Sebby · Jul 12, 2008, 21:58:55

WEP is very insecure, so if you could get WPA going, that would be even better. But I'm glad you've got it working anyway.

kinmel · Jul 12, 2008, 22:31:46

Quote from: Montala on Jul 12, 2008, 19:00:11
One thing which does slightly concern me still however. If I use the link in Alan's post above, it appears to take me to a more details set of configuration menus, which appear to be from 2Wire directly rather than the slightly more limited BT selection I get if I just enter "home".

As my software version is currently 5.29.107.19 and my 2700HGV is the two SSID version, I obviously don't want to risk upsetting my BT broadband connections etc, but would naturally like it all to be set up as efficiently as possible.

Any useful pointers appreciated!

Glad that you sorted out the radio.

Don't worry about the huge number of options available when configuring the 2700HGV, the BT default settings are correct for most UK ISPs.

as already said, you need to get the router wireless onto WPA authentication.

To improve router security you should follow the guide for Firewall, Advanced Settings and Router password

Montala · Jul 12, 2008, 23:19:09

Thanks again... I can see I still have a bit of reading to do!

I know that everyone is saying that I should use WPA security, but we do live in a very rural area, and I can't really see the local sheep being much of a threat!

Just think, until a friend gave me his unwanted BT 2700HGV only a few days ago, I had never even heard of 2Wire... or even IDNet, I am ashamed to say. You just don't know what's around the next corner, do you?

Sebby · Jul 12, 2008, 23:51:40

You're right, there probably isn't much likelihood of being hacked.

I think it's fair to say that most people probably won't have heard of either the 2Wire router of IDNet. The 2Wire router is not available to buy (other than from BT) and 2Wire do not provide any end-user support (hence the reason we have a dedicated area here). IDNet are quite a small ISP (compared with BT Broadband, Tiscali, and so on), but the service is like no other.