"Looking up..." Delay

[net91]

I'm not receiving the delay at all with the teletext website now.

The issue does seem to happen randomly with random websites, also not always as frequently as other times. For instance I could go on Amazon and there will be a delay (with the "Looking up..." message), go onto the BBC website and it'll be fine, then go back to Amazon and have no delay. And then another time I will have a delay on the BBC website, and Amazon will be fine. Also I found that sometimes I will get delayed on the "Looking up..." or "Contacting..." message fairly frequently or sometimes not very often at all.

[net91]

I do, Steve. There's a significant connection delay, which is why my instinct is that this is a fault within the teletext network or specific server.

Seems that is the only website I've had trouble with so far maybe resetting my router has sorted things out. 

[Rik]

You really need to talk to support, Dan, I think we've taken it as far as we can along the 'self help' route. I do believe, though, that the site/network is the issue with teletext.co.uk, based on my own observations. I've seen no delays on Amazon or the BBC (though the latter can slow down at peak times).

[net91]

I will phone support.

(I was just using BBC and Amazon as an example.)

Thanks for all your help on this issue anyway.

[Rik]

NP.

[net91]

I have an old USB modem from when I used to be with Tiscali Broadband. I wonder whether, if I set the dialer on the computer to IDNet's settings, I could use that as a test.

[Rik]

You certainly can, Dan. 

[net91]

I'm connected now through the USB modem on a Windows Vista laptop and I'm still having the problem. I'm guessing this rules out there being a specific problem with the machine or router. 

Anyway I'll phone support tomorrow.

[net91]

I've spoken to support and they've suggested I see whether the problem occurs with scripts disabled. So I've installed this add on for Firefox so I can do this.

[Rik]

Keep us posted, Dan.

[Sebby]

I'm interesting to hear whether this makes any difference.

[net91]

Well so far I have had no problems with scripts disabled.

I have been experiencing this problem with multiple machines (and using a different modem), so I can't think it's a software issue causing the problem when scripts are enabled. Any ideas?

[Sebby]

It could just be coincidental, of course, given that the looking up delays are intermittent.

[net91]

The problem seems to have gotten worse. I'm now experience long delays between almost every page, and lots of timeouts. 

I guess I'll be calling support on Monday.

[Simon]

I think it's the only thing you can do, Dan. 

[net91]

 

[Sebby]

Let us know what they say.

[Rik]

Point them at this thread, Dan, then they can see what's been tried.

[net91]

Will do.

[net91]

IDNet are sending a test router, which should be here tomorrow.

[Rik]

That should narrow the search, they're good like that.  If they follow normal practice, it will be configured for your account, you should only have to plug it in.

[Sebby]

IDNet are sending a test router, which should be here tomorrow.

That's good to hear. Let us know.

[net91]

I've got the router, but I've been unable to try it out over the last two days. I'm going to tomorrow. I'll post how it goes on here.

[Simon]

Thanks Dan, it will be interesting to resolve this one. 

[Sebby]

I have to say, I still haven't experienced it for quite some time now.