A couple of dumbass questions.

ou7shined · Dec 01, 2006, 00:44:41

I've had a quick gander in the FAQ but I can't find what I'm looking for ( probably staring me in the face, a bit like when I go to the cupboard to find something to eat but I can't find anything for all the food that's in the way - it's a bloke thing

)

How do I pay for next month?
and
Where do I login to check my usage stats?

ou7shined · Dec 01, 2006, 00:49:03

Oh and is there such a thing as an IDNetters or IDNet icon? I like to have icons for my more important desktop (web) shortcuts.

Inactive · Dec 01, 2006, 01:09:56

OK, go to IDNet Home Page,

http://www.idnet.net/broadband/

Right hand column, bottom item = Customer Log In.

Log in then select required option.

ou7shined · Dec 01, 2006, 01:25:57

Nice one Inactive thanks

I've found my usage and my card details but how do I make payment?

BassoProfundo · Dec 01, 2006, 03:59:16

IDNet will charge your credit card automatically

Nerval · Dec 01, 2006, 07:44:11

Re the icon, yes that would be a good idea.
I used to put my own bookmarks icons in on IE, but you can't do that with Firefox.

One of the administrators could put a nice icon in for us though, if they wanted to - perhaps a banana???

Inactive · Dec 01, 2006, 09:49:08

Quote from: ou7shined on Dec 01, 2006, 01:25:57
Nice one Inactive thanks

I've found my usage and my card details but how do I make payment?

You should be able to see your payment details from the Customers Log In, as BassoProfundo has said, they will just take payment.

ou7shined · Dec 01, 2006, 15:11:34

That's great guys. Before I came over to IDNet I read about paying being a hassle, with no DD and all. So don't we get an email asking about permission for each card transaction first?

Rik · Dec 01, 2006, 15:31:40

No, if you grant a CCA on a credit card it will all happen just like a direct debit, though without the protection the DD scheme provides.

Personally, I never grant CCAs, as only the payee can cancel them.

Nerval · Dec 01, 2006, 15:48:30

So how do you pay IDNet then Rik?
They don't do DD.

ou7shined · Dec 01, 2006, 15:50:51

LOL and there's me dieing to know but being too polite to ask.

Rik · Dec 01, 2006, 15:56:39

Quote from: Nerval on Dec 01, 2006, 15:48:30
So how do you pay IDNet then Rik?
They don't do DD.

Standing order...

Nerval · Dec 01, 2006, 16:00:29

So if you go over your quota?

Rik · Dec 01, 2006, 16:06:17

They'll no doubt tell me and I'll adjust the standing order. Longer term, as soon as DD is available, I'll switch.

Nerval · Dec 01, 2006, 16:08:07

I see.
Yes, I'd do DD too if I could.

Rik · Dec 01, 2006, 16:16:24

Part of the discussion I had with Tim before migrating was that I would never grant a CCA on a credit card. He was happy that I had the standing order at the 'base' price for my package and we'd adjust as required.

Mind you, I notice today that the usage predictor is based on calendar months, and my billing date is the 2nd, so I am going to have problems knowing where I am.

Inactive · Dec 01, 2006, 16:19:05

Quote from: rikbean on Dec 01, 2006, 15:31:40

Personally, I never grant CCAs, as only the payee can cancel them.

But surely you have the opportunity to do a " Charge Back " if you are charged incorrectly with a Credit Card.

I always feel safer using a Credit Card.

Rik · Dec 01, 2006, 16:29:06

You can dispute a payment, but it's quite a long process (potentially), and your credit card company won't thank you for doing it too often. I agree that any single purchase over £100 should always be made by CC to gain the protection of section 75 of the Consumer Credit Act, but CCAs remain, imo, dangerous - it's the equivalent to giving someone your card and PIN and hoping they'll let you have it back without having run up too big a bill.

Rik · Dec 01, 2006, 16:40:59

Talking to myself (nothing new there!), there's a thread on this very subject over at ThinkBroadband, the website formerly known as ADSLguide.

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=general&Number=2782352&page=0&view=expanded&sb=5&o=14

Inactive · Dec 01, 2006, 17:03:21

Interesting stuff Rickbean, I did once have a problem, however I just got my bank to do a Charge Bank to the supplier, I got fully refunded and it cost the Supplier £40.

I never got charged again after that.

Rik · Dec 01, 2006, 17:55:13

Was that problem related to a one-off transaction or an ongoing CCA?

If the former, and you can prove you didn't authorise the transaction, it's fairly straightforward. However, once you have given a CCA (also known as a CPA), technically you have agreed to the payee charging your card until they cancel the authority, you cannot cancel it yourself. That's why I consider them so dangerous.

Inactive · Dec 01, 2006, 22:51:59

It was an ongoing CCA, but as you probably know, the company gets charged a fee of I think £40 for every legitimate Charge Back made against them and they obviously cannot sustain that every month.

What you say is true, however they do have to provide the service in their T&C's to continue to take payment, the company in question clearly were not doing so.

Rik · Dec 02, 2006, 10:22:15

The problem I have found, though is that CC companies will often demand unreasonable levels of proof of a breach by the payee (the more so when section 75 is involved!).

Inactive · Dec 02, 2006, 11:12:20

This was Activeware, part of Gio, the banks were well aware of their activities, I managed to get 3 Charge Backs against them.

As far as IDNet is concerned, I just put in my bank ( not CC ) details .. sorted.

Rik · Dec 02, 2006, 11:19:37

Well, hopefully DD will be available soon now.