Started last night?

Steve · Aug 19, 2008, 20:00:54

Quote from: Dopamine on Aug 19, 2008, 19:50:03
Yes, same here. One line which is usually rock solid, has dropped to a throughput average of below 1mbps, even though the sync is still 8128 with a 7150 profile.

Another, on a different exchange, is constantly resyncing at varying levels, but even when it's synced it is taking sometimes 20 minutes to connect to IDNet.

Spoke to support to ask whether there was a service issue with IDNet, but they have not seen any problems.

Both the above lines are with IDNet, but on different exchanges.

Definitely agree something wrong somewhere I have no access to microsoft sites, browsing is slow, downloads speeds have halved in the last 24hours.

Arthix · Aug 19, 2008, 20:18:42

Getting the same thing here, No microsoft - poor throughput.

I'm not really that fussed as I can still get onto my games just fine

(Eve-Online), my poor little sister can't live without her Bebo though (apparently thats working but taking minutes to load each page).

vitriol · Aug 19, 2008, 20:24:45

Experiencing slow speeds at the moment, unable to sign into Windows Messenger, Xbox.com and presumably Xbox Live is down also.

Link to my speedtest, very poor.

Steve · Aug 19, 2008, 20:35:57

Quote from: vitriol on Aug 19, 2008, 20:24:45
Experiencing slow speeds at the moment, unable to sign into Windows Messenger, Xbox.com and presumably Xbox Live is down also.

Link to my speedtest, very poor.

Very similar results to mine. normally at least twice as fast as this time of the evening

ST Driver · Aug 19, 2008, 20:40:13

Hi

downloads less than 1meg here at the moment

Ann · Aug 19, 2008, 20:48:12

My speed is rubbish too

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 2055 kbps

dysonco · Aug 19, 2008, 20:50:19

Same issue here, everything sluggish, the think broadband speed test showed my download speed at 1.4mb.

Router still showing 6175 down 736 up.

I'm on gw5

Very boring :-(

jaydub · Aug 19, 2008, 20:52:19

Just joined and my speed is pants. The kids are struggling with WLM. Not happy.

The Internet light on my Linksys router also spasmodically goes out.

Steve · Aug 19, 2008, 21:02:27

As the title suggests this problem started yesterday and it is apparent from forum members that many are now affected..It would nice perhaps to have seen a service announcement or am I asking too much too soon.

vitriol · Aug 19, 2008, 21:06:09

speed has dropped to under 1 meg, something is definately wrong, I'm sure the girls and boys at IDNet are working on it though, lets give them a little time.

Router

8128 /448
Profile 7150

I'm on gw5

Lets hope it's fixed soon.

ST Driver · Aug 19, 2008, 21:08:32

Speed now less than 500k so time for early night me thinks

wonder woman · Aug 19, 2008, 21:16:12

Quote from: Rik on Aug 19, 2008, 18:08:29
Does it vary at different times of day, Christine?

Rik

It happens any time of the day. Sometimes the page will load ok and then on other occasions it just hangs and doesn't come down at all.

It appears to happen on most sites I go to but as i don't use MSN or Bebo I can't comment on them.

Started to notice this at the weekend.

XR219 · Aug 19, 2008, 21:33:14

The Live Messenger thing startedlast night and appears to have gotten worse. I cannot now access any microsoft websites, such as Technet (which is a real problem id your a tech support for windows servers)

To be honest, these things happen, but what is really poor show is that there is no mention of the fault on IDNet's status pages. You can always judge a company by how they react to a problem, and the complete lack of any info on this is really poor show.

Captain K · Aug 19, 2008, 21:33:53

My two-pennorth:

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 2296 kbps

Pretty appalling compared to my normal speed. Annoying as well as she who thinks she must be obeyed wants me to download a couple of things on iPlayer, and its taking forever!

GW5 here.

Danni · Aug 19, 2008, 21:44:22

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 3724 kbps

Same problems (I came here to see if others were having this problem, or if World of Warcraft was to blame (I logged out before doing the speedtest). There's no exchange contention- I get full speeds at this time of night normally. My flatmate was the one who told me msn messenger wasn't working (I hadn't noticed I wasn't logged in because I was in World of Warcraft).

GameRuk · Aug 19, 2008, 22:58:21

Ye i been having same problem mircosoft sites wont load cant even do windows update nor can i use my msn it aint worked for 2 days pings suck and a sh*t load of packetloss seems service is going down hill here am really thinking of leaving i pay 35 quid a month and pings and packetloss has been really bad for a while now,and ive also got them to check and there say there nothing wrong with my connection at there end and the exchange is on green and i know it aint my end as i even went as far as to buy new router cables and filters and its still the same.Something needs to be done or change or am off id rather pay less and get a cr*p connection than suffer this.

Dopamine · Aug 19, 2008, 23:08:35

Quote from: XR219 on Aug 19, 2008, 21:33:14
To be honest, these things happen, but what is really poor show is that there is no mention of the fault on IDNet's status pages. You can always judge a company by how they react to a problem, and the complete lack of any info on this is really poor show.

I agree. I've just checked the Network Status page, and all it shows it that there is a "Sub-Optimal Service" (whatever that may be

) due to BT performing work on the morning of the 14th of August!!

Come on IDNet. At the very least, keep your web pages up to date. Today's the 19th, and you're still showing messages that are 5 days out of date.

IDNet's disastrous customer relations over their recent email failures caused me to move to another email provider, so now, with a one month contract, it'll be easy for me to move elsewhere. Failures and problems are an inevitable part of the internet, and ones which I'll live with happily just so long as my ISP makes a small effort to post service announcements, but in my view IDNet perform poorly in this area.

ducky22 · Aug 19, 2008, 23:26:35

It is unfortunately. I am also having the same problems with Messenger / Hotmail. Route through a proxy and get through fine. I am very disappointed IDNet haven't acknowledged the problem as it has been happening for several hours now.

The issue is definitely network/peering related.

M:\>tracert hotmail.com

Tracing route to hotmail.com [64.4.32.7]
over a maximum of 30 hops:

1 3 ms 2 ms <1 ms 192.168.0.1
2 26 ms 54 ms 26 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]
3 30 ms 25 ms 25 ms telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

4 26 ms 26 ms 25 ms redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
5 * * * Request timed out.
6 * * * Request timed out.
7 *

XR219 · Aug 19, 2008, 23:37:39

I really should have looked here before joining up as there seems to be a significan't number of issues. Strange that over on www.thinkbroadband.com they are the best scoring ISP.... even ousting Zen from the number one spot which they held for 7 years! I have used zen before, and although expensive, I have to say they seem a much more professional outfit. Now contemplating moving back. With all the issues in these forums, I'm very surprised at how IDnet manage to get the scores they do at Thinkbroadband. ummm.

As I said before, best to judge a company by how they handle an issue, not when everything is running smoothly, and I am disappointed.

ducky22 · Aug 19, 2008, 23:41:47

IDNet generally are an excellent company. They didn't handle the email issue well and they aren't handling this at all from a customer perspective.

Most of the "problems" mentioned on the forums are user error or the common broadband issues which everyone has i.e. dropping connection etc.

The 2 times I've called IDNet support they've answered quickly and knew what they were talking about. Their service does rank very highly. Hopefully someone will realise that communication regarding a problem is very important.

XR219 · Aug 19, 2008, 23:48:59

Fair comment Ducky, but I'm a network architect and I know my way about networks (although not explicitly broadband) so asside from this current problem I can say with some confidence that my other issues aren't user error.

I'd love to compare my very average experience with others of different service providers who are on the same exchange. This way I would easily be able to identify if my issues are exchange related or specific to idnet. Maybe one of these days.

Fingers crossed for all of us that they fix the problem and fix their communication plan (or lack of it)

ducky22 · Aug 19, 2008, 23:55:56

MCSE/CCNA here :-). The only real difference with broadband is you have to consider how you're connecting to the network - i.e. local exchange and BT's backbone.

I'd love to know what sort of technologies IDNet deploys on their network for redundancy. I've got a feeling this current issue is due to 1 faulty router with no failover tho.

What other issues have you had? I've seen intermittent packet loss and high than expect latency infrequently but no more than Zen/BT Business/UKOnline, all of which I use often.

XR219 · Aug 20, 2008, 00:04:44

problems all seem to be arround disconnects, usually when streaming media i.e. iplayer etc. On Belkin, Dlink and Zyxel this would cause the router to restart. All of the routers were tested with BT and Vodafone ADSL lines without issue. I even had a batch of the zyxels (we buy hundreds of them for work) sent back for testing, but no fault found (and a very detailed test report - well done Zyxel) My linksys (cisco) router handles it better, but still not without restarts periodicly. I'm pretty sure IDnet are using BT's DSLAM's rather than some other Local loop Inbundled brigade, hence why it would be interesting to see if other ISP's using the same DSLAM's were having the same problem. No point in changing ISP if its a common exchange issue lol. Anyway, past my bed time and I've a euro wide MPLS to design in the morning... joy of joy!

Hope we get this cleared up tomorrow. All the best.

ducky22 · Aug 20, 2008, 00:16:28

IDNet use BT's DSLAMs but there are likely to be multiple DSLAMs in your exchange. There are some routers which have issues with some DSLAM models/manufacturers but you've tried a few. Does the router actually restart or does it simply lose sync? Seems odd for it to reboot..... If it is, perhaps an issue with overheating? What are the line stats like?

Have fun tomorrow, sounds thrilling! My day will be some nice simple update applying to sharepoint and exchange :-D.

Dopamine · Aug 20, 2008, 00:57:26

I don't profess to know what much of the conversation above means, but the router rebooting bit made my ears prick up.

Since today's speed problems started, the router on one of my lines has been rebooting most times it loses sync, which it has never done before. Usually it just resyncs without anything else happening. It seems too much of a coincidence for this to be a failure of the router. Any ideas?

Router is a Netgear DG834PN.