SoGEA

peasblossom · Mar 17, 2025, 00:04:34

As FFTP is, according to Openreach, not coming round here till between now and Dec 2026 (I'm assuming later than sooner since we've been waiting that long thus far) I'm considering SoGEA.

If anyone made the switch, what's your experience? I'd want to go for the mobile redirection service, if possible.

peasblossom · Mar 17, 2025, 18:11:36

I ask in part because I tried ringing a landline number on my mobile and got cut off. Fine with my landline. (So landline to landline, not mobile to landline.) I'm a bit uneasy about switching now, though it'll have to be done at some point this year.

Arctophile · Mar 18, 2025, 10:14:37

I switched to SoGEA and telephone redirection earlier this year. The broadband transfer to SoGEA was seamless.

My telephone was still working on the morning after it was supposed to be redirected.
A quick phone call to IDNet (on my telephone line that was not supposed to be working) and the transfer to redirection happened about an hour later.

The first bills included time based charges for redirected calls. I pointed out to IDNet that 25 hours per month of transferred calls were supposed to be included in the service, I received an apology and the charges were removed.

The redirection to my VOIP line now works fine.

I shall shortly be porting my telephone number across to my VOIP provider and cancelling the redirection.

Simon · Mar 18, 2025, 10:53:55

Quote from: Arctophile on Mar 18, 2025, 10:14:37I shall shortly be porting my telephone number across to my VOIP provider and cancelling the redirection.

Sorry to hijack PB's thread, but can I ask which VoIP provider you're going to? I'm trying to decide for myself at the moment.

robinc · Mar 19, 2025, 07:06:51

Switched to SoGEA last year. It took a couple of weeks for speeds to step back up- didn't drop much but the connection profile does get re-set. No VOIP so cannot comment. Cannot see the point as mobile does Wifi calling just fine.

peasblossom · Mar 19, 2025, 10:55:41

Quote from: robinc on Mar 19, 2025, 07:06:51Switched to SoGEA last year. It took a couple of weeks for speeds to step back up- didn't drop much but the connection profile does get re-set. No VOIP so cannot comment. Cannot see the point as mobile does Wifi calling just fine.

Yeah, but I'd quite like to keep my landline phone number. ymmv, obviously.

Postal · Mar 23, 2025, 09:19:06

Quote from: peasblossom on Mar 19, 2025, 10:55:41Yeah, but I'd quite like to keep my landline phone number. ymmv, obviously.

You could always transfer your landline number to a VoIP provider, put their app on your mobile then receive calls to the landline number on your mobile.

Caveat: If your landline number is part of a package for phone and internet with your ISP, transferring the landline to a VoIP provider will cause the cancellation of your whole internet/phone package which may also involve early cancellation charges. You may be able to strike a deal with you ISP to change your package to internet only but you need to do the groundwork before any changes.

peasblossom · Mar 24, 2025, 01:10:54

I discussed that idea with IDNet a while back and it's not an option, since my broadband and phone are tied with one another. Note this is me thinking long term.

Postal · Mar 24, 2025, 09:10:14

Quote from: peasblossom on Mar 24, 2025, 01:10:54I discussed that idea with IDNet a while back and it's not an option, since my broadband and phone are tied with one another. Note this is me thinking long term.

Depends where you are in terms of contract length (which should not be a significant item if you are looking at long term plans). If IDNet would want to insist that you roll on with the same contract terms at the end of your current deal rather than allowing you to continue on an internet only deal then that would be a pointer that it would be time to find another provider.