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Technical News & Discussion => IDNet Help => Topic started by: zappaDPJ on May 29, 2024, 00:58:31

Title: IDNet email server down
Post by: zappaDPJ on May 29, 2024, 00:58:31
I'm getting a send and receive error in Outlook and a 'Problem loading page' error in webmail.
Title: Re: IDNet email server down
Post by: zappaDPJ on May 29, 2024, 01:17:56
In addition the post above took somewhere between 5 and 10 minutes to land. I'm starting to wonder if this is a return of the issue I had a few days ago.
Title: Re: IDNet email server down
Post by: Bill on May 29, 2024, 09:22:49
I had a couple of Service Status RSS messages at about 5am and 7am saying no service on "Incoming (POP/IMAP/Webmail)", no mention of outgoing but everything seems OK now...
Title: Re: IDNet email server down
Post by: zappaDPJ on May 29, 2024, 11:39:09
Thanks Bill. I think someone gave the server a kick around 9.00am.
Title: Re: IDNet email server down
Post by: ThePinkRat on May 30, 2024, 22:42:10
We are getting send errors currently -- various mail clients and OSes, so sounds like a server issue.
Title: Re: IDNet email server down
Post by: ThePinkRat on May 31, 2024, 18:32:54
For us the SMTP server was unreachable for about 12-24 hours (hard to be precise). But the strange thing was that we could connect to it from outside of IDnet (e.g. mobile phone) but not when connecting via IDnet. When we tethered devices to the phone all was good. Support were their usual responsive selves (thanks for that; one of the reasoms for choosing a decent ISP). It now appears to be resolved.
Title: Re: IDNet email server down
Post by: Typo on Jun 07, 2024, 15:50:58
IDNet have enabled email notification of voicemail, which is helpful.
Title: Re: IDNet email server down
Post by: zappaDPJ on Jul 03, 2024, 11:03:03
The email server is currently asking for my login details but then fails to authenticate. Just checking to see if this is the same for everyone.
Title: Re: IDNet email server down
Post by: Simon on Jul 03, 2024, 11:06:45
Mine is syncing and I can send and receive.
Title: Re: IDNet email server down
Post by: zappaDPJ on Jul 03, 2024, 11:27:48
Yeah I think it's just been given its mid morning kick :)
Title: Re: IDNet email server down
Post by: zappaDPJ on Jul 31, 2024, 11:44:40
Yet again I can't connect to IDNet's email server by Outlook or webmail. Anyone else?

In fact even their website is down, verified by Down for Everyone or Just Me.
Title: Re: IDNet email server down
Post by: Simon on Jul 31, 2024, 12:24:22
It's OK for me now, and emails seem to be syncing.  I'm out at the moment so on Sky 4G.
Title: Re: IDNet email server down
Post by: zappaDPJ on Jul 31, 2024, 13:02:18
It's back up for me as is the main site.

Yesterday some of the Microsoft services I depend on were down for most of the day, last night the Internet went down and now this. It's actually costing me money as well as lost time :rant2:
Title: Re: IDNet email server down
Post by: Simon on Jul 31, 2024, 13:25:49
Infamy!   :)x
Title: Re: IDNet email server down
Post by: nowster on Jul 31, 2024, 21:19:46
Quote from: Simon on Jul 31, 2024, 13:25:49Infamy!   :)x

Infamy! Infamy! They've all got it in for me!

(Denis Norden and Frank Muir)
Title: Re: IDNet email server down
Post by: Bill on Aug 05, 2024, 08:42:47
Did the mail server go down again last night, around 11pm?

I was asked to re-enter my passwords on all three accounts, but I needed sleep more than I needed email so I left it until this morning, but it's OK again now.
Title: Re: IDNet email server down
Post by: Simon on Aug 05, 2024, 10:06:11
 :dunno:

I did notice that I hadn't received any emails yesterday evening, but that's not really unusual for a Sunday night.
Title: Re: IDNet email server down
Post by: Bill on Aug 05, 2024, 15:43:56
I only noticed because the Mac's OS decided to bring up some alert notifications this time- sometimes it does, sometimes it doesn't  :dunno:

(Mail isn't Apple's best app, I think they use it to give apprentice programmers something to practice on :P)
Title: Re: IDNet email server down
Post by: zappaDPJ on Aug 05, 2024, 17:26:04
I can't say I noticed an outage at that specific time but I think the mail server goes off-line quite regularly for short periods of time.
Title: Re: IDNet email server down
Post by: Bill on Aug 05, 2024, 19:12:19
OK thanks, guess I just got lucky(?) this time and noticed it.